An overview of The Features, How to Use and Tips
Voice over Internet Protocol is a method by which voice calls are transferred using the Internet. Calls made using this technology are routed through public internet channels or private business networks set up by companies, for internal use.
Types of Business VoIP systems:
There are several phone systems available for business and general public use. Business VoIP systems can be soft, hard or PSTN systems which are used in conjunction with analog phone adaptors. In the current climate, businesses of all sizes are using VoIP and setting up internal systems for use.
The main reason to do so is that this kind of phone system is cheaper, less complex to maintain and requires less space. Traditional phone systems like PSTN and PBX systems require a lot of space. Calls made using the VoIP systems can be routed using LAN or WAN networks using bandwidths available through the internet which make it cheaper than regular PSTN calls. VoIP basically works by converting analog signals into packets of digital information and transfers them over internet and other networks to their destination.
Features available on VoIP:
Regular and business VoIP systems use service providers or PSTN for making calls. Some of the features that one can expect from such a system are call monitoring, recording, conference calls, routing, queues, voicemail, call waiting and call forwarding, caller ID, call reporting and so on. With all these features already built in along with many advanced features, such a system offers a lot of benefits. Benefits in the form of low maintenance, low costs, increased efficiency and good productivity make it easy to use and integrate seamlessly with different systems already in place. It is also easily scalable regardless of the size of a business and provides an easy to read overview of the system.
Procuring a Business VoIP system:
There are several options to choose from and each provider offers a host of options like hosted IVR, hosted VoIP systems etc. It pays to check in and figure out the system which is required for a particular company.
An Overview of the role of VoIP in any business
Business VoIP has a major threat on illegal happenings in the Information technology front – that it can expose the business network to hackers who can rampage a meeting or even steal secret information passed on in the meetings to the rival groups. So to ensure the security of your business information and contacts it is advised to go through the network protocols used by the VoIP carrier for business. Ideally, it is higher the security that these devices used by you and provided by the carrier, the more reliable your business calls will be.
The device can make calls from a standard phone or from a smart phone giving you flexibility of presentation skills over a call. It can also make your business call as a video call. The advantage over other types of calls being there can be multiple extensions in conference calls without any limitation on the number of participants. The glitches in a VoIP device for your business can only be due to the band limitation of your network connection and hardware available in the offices.
Business VoIP can transform the status of your business and help your business spread to several nations without any worries of central meeting and decision-making. It is so far well tested and proved as an option to give your business an edge over others in safe way and in terms of technology as well as stature.
Why Business VoIP is a good idea:
Many small businesses have to watch their operating costs and the VoIP system is a good way to do so. It helps to cut costs especially compared to traditional phone banks. High speed internet connections are available at reasonable prices and small businesses benefit in using these connections. Companies have to choose to unplug and switch to business VoIP technology – call centers are the biggest users.
Businesses can expect benefits like cost efficiency, flexibility and enhanced customer services. Many large companies used business VoIP as location is important for outsourcing and employees can be hired for a fraction of the cost. Integration of data, audio and other web based features make VoIP the perfect choice.
Mobile employees are also hired by companies so that one can do away with cell phones. VoIP also integrates email making it the perfect medium.
It is a well known fact that every business these days is dependent on telecom – whether it is email, internet, phone or web applications. Business VoIP packages are able to handle all needs with one interface increasing productivity while slashing costs. Reduced bandwidth usage leads to a lot of cost savings for companies.
A VoIP adapter for phones is available and it offers flexibility and number portability to businesses. Executives don’t have to worry about paying exorbitant amounts in phone charges for overseas calls. Customers are able to call a business on their regular number. Business VoIP allows companies and customers to interact at any time.
A large number of companies are offering VoIP because of its enormous popularity. You have to consider the fees which come with such service. It will be a huge mistake if you fail to assess a cost VS quality equation. It does not mean that since VoIP is an expensive system with a myriad of features, it will be able to meet your company requirements. You should therefore be careful before signing a contract with one of the service providers as that can cost you huge.
VoIP is quite simple to use. However, since it is a fairly new concept in the market, the staff and clients should be briefed about it to make the most. The best of the business phone service providers might offer training to the staff so that they can learn about the usage of the VoIP. Otherwise there are chances that the staff will end up making errors resulting in a business loss.
You should also consider using VoIP only when you need it. If you have a huge number of employees or your company is on the verge of expansion, a business VoIP makes good sense with the world of benefits it has to offer.